Return Policy

At Emsense, we want our visitors and customers to have a positive experience with the products promoted on this Site. Please note that this website is an independent promotional page and is not the official manufacturer of EMSense. All orders are fulfilled by third-party suppliers or official product vendors.

Check Items on Delivery

We recommend carefully inspecting your product upon delivery to ensure it arrives in good condition and meets your expectations.

General Return and Refund Policies

Returns

You have 30 days from the date of receiving the product to request a return (subject to the supplier's policy).

• To be eligible for a return, the product must be unused, in the original condition, and in its original packaging, including any accessories.
• A receipt or proof of purchase is required.
• All items must be returned with all tags, user manuals, and warranty cards intact.
• Return options may vary depending on the supplier or your location.

Refunds

Once your returned product is received and inspected by the supplier, you will be notified of the approval or rejection of your refund.

• Refunds, if approved, will be processed to your original payment method.
• Depending on the payment method, refunds may take several business days to appear in your account.

Shipping

• You are responsible for the cost of return shipping unless the supplier provides a prepaid label.
• Shipping fees are non-refundable, and any return shipping cost may be deducted from your refund.

Exchanges

For exchanges, please contact the official vendor or supplier. They may provide options for a replacement product, store credit, or a refund to the original payment method.

Exceptions

• Discounted or promotional items may be final sale and cannot be returned.
• Returned items must show no signs of use or wear.
• All packaging and included materials must be returned.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact customer support at support@tryemsense.com or +1 (855) 677-6233.
2. Provide your order confirmation details to request a return.
3. Follow instructions from the supplier regarding shipping and return labels.
4. Ship the item back according to the provided guidelines.

For questions or further assistance regarding returns, you can contact us at: